Natural Wooden Travertine Walnut Cylinder Pendant Light
🏷️ 10% OFF for 1 Item Code: AUK10 copy
🏷️ 13% OFF for 2 Items Code: AUK13 copy
🏷️ 15% OFF for 3 Items Code: AUKF15 copy
Natural Wooden Travertine Walnut Cylinder Pendant Light
Japandi travertine & walnut pendant light. A scandinavian and wabi sabi masterpiece blending natural wooden cylinder design with timeless elegance. Ideal as a centerpiece for your kitchen or a soft ambient glow at your bedside.
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Product Details
Premium wood
Lateral light diffusion design
Industrial travertine
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Specifications
| Attribute | Detail |
|---|---|
| Material | Metal, Wood, Travertine |
| Finishes | Beige / Walnut Color |
| Size | D 17 cm × H 12.5 cm |
| Cord Length | 150 cm (extendable upon request) |
| Power | Max 7W / 14W / 21W / 28W |
| Light Source | E27 (bulb not include) |
| Control | Push Button Switch (dimmable) |
| Power Source | Hardwired |
At atEASE, we aim to provide clear and reliable delivery options for customers in the United Kingdom and selected international destinations. This page explains our shipping costs, delivery times, tracking process and what to do if your parcel arrives damaged.
Shipping Areas
We currently ship to the United Kingdom. Selected products may also be available for delivery to the United States and other international destinations. Available shipping options will be shown at checkout.
Shipping Costs
- We offer free standard delivery on eligible UK/US orders.
- Fast Delivery is available on selected in-stock products. Eligible products are marked on the product page. Fast Delivery usually costs from £9, depending on product size, quantity and destination. The final shipping cost will be shown at checkout before payment.
Delivery Time
Total delivery time = processing time + transit time.
Processing time is the time we need to prepare, check and pack your order. Transit time is the time your parcel spends with the courier after dispatch.
| Region | Shipping Method | Processing Time | Estimated Delivery Time | Carrier | Cost |
|---|---|---|---|---|---|
| United Kingdom | Fast Delivery | 1–3 business days | 3–10 business days | RM, DHL, DPD or another suitable courier | From £9 |
| United Kingdom | Standard Delivery | 1 week | 1–4 weeks | Standard courier | Free on eligible UK orders |
| United States | Fast Delivery | 1–3 business days | 3–10 business days | FedEx, UPS | Shown at checkout |
|
United States |
Standard Delivery | 1 week | 1–4 weeks | Standard courier | Free on eligible US orders |
Order Confirmation
After placing your order, you will receive an order confirmation email with your order number and receipt. Please check your spam folder if you do not see it in your inbox.
If you do not receive an order confirmation email, please contact us at support@ateasehomelife.co.uk with the subject line “Order Confirmation Not Received”. Our support team will respond within 24-48 hours on business days.
Order Processing
Once we receive your order, we will begin preparing it as soon as possible. During order processing, we may:
- Check stock availability
- Confirm product details or custom options
- Verify your shipping address
- Carefully pack your order for dispatch
Please make sure your shipping address is complete and accurate, including street number, postcode and contact details. If any information is missing, we may contact you before dispatch.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Tracking updates may take a few business days to appear after dispatch.
If you have not received tracking information within 7 business days, please contact us at support@ateasehomelife.co.uk
Address Changes
If you need to change your delivery address, please contact us within 24 hours of placing your order. Once an order is in transit, we may no longer be able to change the delivery address.
Cancellations
If you change your mind before your order has been processed or shipped, you may contact us within 24 hours of placing the order. If your order has already been dispatched, please refer to our Refund & Return Policy.
Refused Deliveries
Once your order has been shipped, we are unable to stop the delivery. If you choose to refuse the package, a fee of 30%–50% of the order amount will be charged to cover storage, handling and shipping costs. This fee will be deducted from your refund.
Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible. To help us resolve the issue quickly, please provide clear photos of:
- The outer packaging
- The shipping label
- The damaged item
- Any broken parts or missing accessories
Our support team usually responds within 24–48 business hours.
Important Installation Reminder
Please do not book an electrician or installation service until your order has arrived and you have checked all parts. This helps avoid inconvenience in case of unexpected delivery delays, missing parts or transit damage.
Contact Us
If you have any questions about shipping, please contact us:
Email: support@ateasehomelife.co.uk
Response time: We usually reply within 24–48 business hours, Monday to Friday.
By placing an order through ateasehomelife.co.uk you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 14 DAY RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
B. RETURN PROCESS
To start a return, you can contact us at support@ateasehomelife.co.uk. If your return is accepted, We’ll provide you a return label to send the product back to our offices. The inspection could take around 1-7 business days. as well as instructions on how and where to send your package. You must ship it back at your own return shipping expense, once we have received the product we will refund the full amount. Items sent back to us without first requesting a return will not be accepted.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
We accept returns for both defective and non-defective products. If you are not satisfied with your purchase or if the product is defective, you can return it following our return guidelines.Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary
D. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@ateasehomelife.co.uk.
E. RESTOCKING FEE
We do not charge any restocking fees for returned products. There is no additional cost for returning items.
F. RETURN SHIPPING FEE
The return shipping fee must be borne by the customer himself
G. RETURN LABEL
Customer’s responsibility
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed within 7 business days after we receive the returned product. So, the refund processing time is 7 business days. The time for the refund to reflect in your account may vary depending on your payment provider.Please remember it can take some time for your bank or credit card company to process and post the refund too.
