AtEase is a lighting brand specialising in well-designed, high-quality lighting for homes, businesses and larger projects. Inspired by British interiors, our collection brings together classic influences, contemporary design and practical details for everyday living.
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We sell directly to our customers and work closely with our manufacturing partners. This helps keep traditional retail mark-ups down while offering well-made lighting at a fairer price. Our ceiling lights, pendants, wall lights and table lamps come in materials such as brass, glass, crystal, alabaster, travertine and natural wood. Styles range from modern and vintage-inspired to Art Deco and understated luxury.
We're happy to help you check the details before you order. If you'd like to see a particular feature, such as the cable length, metal finish, voltage, wattage or installation requirements, email us at support@ateasehomelife.co.uk. We can also send extra photos, close-ups or a video where available.
Browse the collection, choose the options you need, such as the size, finish and voltage, then select your preferred payment method.
You can select "ADD TO CART" and continue to checkout. We'll normally email your order confirmation within a few minutes. If it doesn't arrive, check your junk or spam folder, then get in touch and we'll check the order for you.
Alternatively, select "Buy with Shop" or "BUY IT NOW" to go straight to checkout. We'll normally email your order confirmation within a few minutes. If it doesn't arrive, check your junk or spam folder, then get in touch and we'll check the order for you.
We accept major credit and debit cards, including Visa, Mastercard, American Express and Discover. You can also pay with Apple Pay, Google Pay, PayPal or Shop Pay. Depending on your location, other local payment methods may be available. You'll see all available options at checkout. Payments are encrypted and processed securely by our payment providers.
Please email support@ateasehomelife.co.uk as soon as possible if you'd like to change or cancel your order.
You can usually change or cancel a standard order free of charge within 24 hours, as long as it hasn't entered production or fulfilment.
Once production has started, made-to-order items can't be cancelled, changed or returned. This includes products made in a particular size, finish or other bespoke specification.
The 24-hour period applies to requests to change or cancel an order before production or fulfilment. Your separate right to request a return after delivery is explained in our Returns and Refunds section. Requests made after production or fulfilment has begun may incur an administration fee.
Yes. Our online shop uses an established ecommerce platform and trusted payment providers.
Our checkout is protected by SSL encryption.
We don't store your full card details. Your payment is handled securely by the payment provider you choose at checkout.
Card payments, PayPal and other payment methods are also protected by each payment provider's own security measures.
We can usually provide an invoice for your order.
Email support@ateasehomelife.co.uk and let us know whether you need a standard invoice, commercial invoice or VAT invoice. We'll confirm what is available and the information we need from you.
For a commercial invoice for customs clearance, please include the order or parcel details.
For a VAT invoice, please include your VAT number and billing details.
If the invoice needs to show a particular company name, address or other billing information, include this in your email and we'll do our best to add it.
In most cases, no. The delivery options at checkout will show whether any customs charge is expected.
Customs duty and import tax
Customs duty, import tax or local handling charges may apply depending on your destination and delivery service. These charges are normally paid by the customer and are not included in express delivery fees. If you receive an unexpected charge, please contact our Customer Service team before paying where possible. We’ll review the details and confirm whether AtEase can contribute towards part of the cost.
Our logistics team chooses the most suitable customs-clearance route for your destination. If you're asked to pay an unexpected tax or duty, please contact us before paying and send us the notice or receipt. We'll review the order and talk you through the options. If different information is shown at checkout, the checkout information will apply.
Email support@ateasehomelife.co.uk and send us as much of the following information as you can:
Please include:
A screenshot of the page, including the full error message
A screenshot showing the failed payment or checkout issue
The payment method used, such as a card or PayPal
If a transaction was created, the transaction reference or proof of payment, if available
This will help us find the problem more quickly. Before sending a screenshot, please hide your full card number, security code and any other sensitive payment information.
If payment has been taken but your confirmation email hasn't arrived:
Check your inbox and junk or spam folder.
Confirm that the email address entered at checkout was correct.
If you still can't find it, please contact us. We'll check the order and resend the confirmation or send you the order details.
Your order is normally confirmed when:
Payment has been successfully taken
You have received an order confirmation email
If payment has been taken but you're still unsure, email support@ateasehomelife.co.uk and we'll check the order for you.
First, check that:
The email address is the same one you used to register or place your order.
The email address has been entered correctly, including the spelling and domain.
If you still can't sign in, contact us with your registered email address or order details and we'll help verify your account.
Please contact us and tell us what the verification code is for, such as signing in or changing your password.
We'll help you complete the check. If needed, we may be able to offer another way to verify your account or help with the action you're trying to complete.
Select "Recover password" on the sign-in page and follow the instructions to reset your password.
If you can't complete the reset, contact us. Once we've verified your account, we'll help you regain access.
Please contact us as soon as possible if you used the wrong email address when registering or placing your order.
To keep your account secure, we may ask for:
Order number, where available
Recipient's name
The email address entered when the order was placed
Payment information or proof of the transaction, if available. Please hide full card numbers and security codes.
Once we've checked the details, we'll help update your email address.
Information to prepare before contacting customer service
To help us deal with your query quickly, please send us:
A screenshot of the page or error message
A payment screenshot or proof of the transaction
Order number, where available
Transaction reference, where available
Recipient's name
Registered email address or the email address used for the order
A description of the issue
The more information you can provide, the sooner we'll be able to understand the issue and help.
Please note
Replies may take a little longer at weekends and on public holidays. Thank you for your patience.
Yes, we offer free standard delivery to more than 98% of the destinations we serve worldwide. A small number of remote addresses may carry an extra charge. We'll show this at checkout or let you know before finalising your order. Express delivery is charged separately.
Express delivery usually starts at £9 and is available for selected products and destinations. The final cost depends on the weight and size of your order, the quantity of items, the destination and how quickly you need it. You'll see the exact delivery charge at checkout before you pay. Customs duty and import tax aren't included.
We deliver to most countries and regions worldwide. You'll see the standard and express options available for your address at checkout. If your destination isn't accepted, please contact us and we'll check what we can offer.
UK: products held at our UK fulfilment centre can usually be processed and delivered more quickly.
US: products held at our East Coast fulfilment centre in Baltimore, Maryland, or our West Coast centre in Santa Fe Springs, California, can usually be processed and delivered more quickly.
Europe: products held at our German fulfilment centre can usually be delivered within Europe more quickly.
Canada: products held at our Canadian fulfilment centre can usually be delivered within Canada more quickly.
UK delivery
Free delivery is available to most UK addresses. Depending on the product size and delivery area, we'll use Royal Mail, Evri, DPD or another delivery partner. Processing usually takes 1-2 weeks, followed by an estimated 2-4 weeks for delivery.
Express delivery is available for selected products. Prices usually start at £9 and depend on the product size, quantity and destination. You'll see the final price before payment. Processing usually takes 1-3 working days, followed by an estimated 3-7 working days for delivery. Customs duty and import tax aren't included.
US delivery
For products held in US stock, express delivery usually starts at $10. The final price depends on the product size, quantity and destination and is shown before payment. Orders are usually dispatched within 24-48 hours with FedEx, UPS, USPS or Gofo, followed by an estimated 3-7 working days for delivery.
For factory-direct and made-to-order products, standard sea freight usually takes 4-6 weeks. Express air freight usually takes 1-3 weeks.
European delivery
Free delivery is available to most European countries. Depending on the destination, we'll use DPD, EMS, DHL or a local delivery partner. Processing usually takes 1-2 weeks, followed by an estimated 2-4 weeks for delivery.
Express delivery is available for selected products. Prices usually start at £9 and depend on the product size, quantity and destination. You'll see the final price before payment. Orders are sent with DHL or DPD. Processing usually takes 1-3 working days, followed by an estimated 3-10 working days for delivery. Customs duty and import tax aren't included.
Some remote or special-service destinations, including certain addresses in Norway, Iceland, Cyprus and Monaco, are served by UPS, DHL or FedEx. Prices start at £100 per item. Processing usually takes 1-2 weeks, followed by an estimated 5-10 working days for delivery. Please contact us for a confirmed quote.
These times are estimates, not guaranteed delivery dates. Stock availability, bespoke production, customs clearance, busy periods and carrier delays can all affect delivery.
If you'd like us to use a particular carrier, email support@ateasehomelife.co.uk. Please see our Shipping Policy for full regional delivery information.
You can track your parcel on our Track Your Order page or at https://www.17track.net/en. Where available, we'll also send you a link to the carrier's own tracking page, including UPS, FedEx or DHL.
If tracking isn't available or you'd like a more detailed update, email support@ateasehomelife.co.uk and we'll look into it.
For made-to-order products sent from China by sea, tracking will usually start updating 3-4 weeks after you order, once the shipment has cleared customs and entered the local delivery network.
Please check your order when it arrives. If you notice any transit damage, contact us within 7 days where possible at support@ateasehomelife.co.uk, including your order number and clear photos of the item and packaging.
If we confirm transit damage or a manufacturing fault, we’ll arrange replacement parts or a replacement product at no extra cost. If you’d prefer to return the item, please contact us first so we can confirm the return arrangements and any postage costs.
If you decline an appropriate free replacement and ask to return the item outside your statutory refund rights, reasonable collection, return or handling costs may apply. We’ll make any proposed charge clear before proceeding.
You can still report a problem after 14 days. We'll review it under the applicable commercial warranty and may ask for further evidence to assess the cause. If the claim is approved, the replacement part or product will be provided free of charge, although you may need to pay the delivery cost. We'll explain any charge before arranging delivery. This does not affect your statutory rights. Please see our Refund & Return Policy for full details.
Please contact us straight away if anything unusual happens while your parcel is in transit. We'll check what has happened and explain the next steps.
Delivery problems may include:
No tracking update for an extended period
Tracking shows the parcel as delivered, but it has not been received
The parcel has been returned to the sender
The delivery address was entered incorrectly
The carrier cannot be contacted
The parcel has been delayed, damaged or otherwise affected in transit
No dispatch notification or tracking information has been received
Depending on what has happened, we may:
Confirm the parcel's actual delivery status
Contact the carrier for further information
Update the tracking details or send you a new tracking number, if needed
Arrange a replacement shipment or offer another suitable solution
Please contact us before starting a chargeback or payment dispute. Most delivery problems can be investigated and resolved more quickly by our customer service team. This doesn't affect your legal rights.
You can request a return for a standard, non-bespoke item within 14 days of receiving it. Made-to-order or personalised items may not be eligible for return once production has begun. For change-of-mind returns, items must be unused and in a resaleable condition, and you’ll need to cover the return delivery cost. If your item is faulty or damaged, please contact us first so we can arrange the most suitable solution. Please contact us before sending anything back so we can confirm approval, the correct return address and the next steps. Please see our Refund & Return Policy for full details.
Once your return has been approved and you've sent it to the return address provided, email us with:
Photographs of the securely packed return parcel
A photograph of the delivery label
The tracking number and a link to the carrier's tracking page
Once the return reaches the correct warehouse and has passed inspection, we'll submit any approved refund within 3 working days. The time it takes to reach your account then depends on how you paid:
PayPal: 1-3 working days
Card payments: 3-7 working days
Public holidays in your country or region may delay refund processing or when the money appears in your account.
The quickest way to receive a different design is usually to return the original item and place a new order. Please contact us first, as we may be able to arrange a direct exchange depending on the product, stock location and destination.
If we can arrange an exchange, we'll confirm any difference in price, delivery cost or applicable duties before going ahead.
Email support@ateasehomelife.co.uk for return authorisation and full exchange instructions.
Email support@ateasehomelife.co.uk with your order number and photos showing everything you received. Once we've confirmed that a part is missing, we'll send it.
Please check every layer of the packaging first. Small fixings and components may be packed separately to keep them safe in transit. Larger fittings and multi-light pendant sets may also arrive in more than one parcel. Contact us if you need the tracking details for the remaining parcels.
We may split an order into several parcels to keep the products safe in transit. The number of parcels may therefore be different from the number of products you ordered.
For example, several light fittings may be sent separately, while products with the same specification may be packed together. The parcels may arrive at different times.
If only part of your order has arrived, the rest may still be on its way.
Contact us with your order number and we'll check every parcel, share the available tracking numbers and give you the latest update.
We'll make sure the complete order is dispatched. If we find a problem, we'll help put it right as quickly as possible.
We send the model, size, colour and main design shown in your order and on the product page. Small differences can occur between production batches or after a manufacturing update, but these shouldn't materially affect the product's function, installation or overall appearance. If an important detail doesn't match your order, please contact us so we can investigate.
Email us your order number and clear photos of the product. We'll compare it with your order and explain the available solution.
Natural stone: alabaster, travertine and marble, each with its own veining and pattern.
Metals: solid brass, antique brass, black iron, brushed nickel, brushed brass and other alloys.
Glass: crystal, hand-blown glass, Italian glass, smoked glass and clear glass.
Natural materials: solid walnut and oak, bamboo, rattan, mulberry silk, cotton and linen.
Other materials: high-grade ceramic, plaster, resin, alabaster composite and acrylic.
Dimensions are measured by hand and may vary by 1-2 cm. Colours may also look slightly different depending on your screen or device.
Unless stated below, our products come with a two-year commercial warranty. This doesn't affect your statutory rights.
The warranty does not cover accidental damage or damage caused by misuse, mishandling, improper installation or neglect.
It also doesn't cover normal wear and tear, natural ageing or the inherent characteristics of a material.
Our warranty only covers products bought directly from AtEase. We can't provide warranty cover for an item bought from another seller, even if it looks the same as one of our products.
For warranty purposes, the delivery date is the date and time when the carrier's tracking marks the parcel as delivered. Please contact us if the tracking record is wrong.
If you report a problem within 14 days of delivery and we confirm that it was caused by transit damage, an incorrect or missing item, or a manufacturing fault, we'll normally provide replacement parts or a replacement product at no extra cost.
Problems reported more than 14 days after delivery will be reviewed under the applicable commercial warranty. If a claim is approved, the replacement part or product will be provided free of charge, although you may need to pay the delivery cost. We'll explain any charge before arranging delivery.
If the damage was caused by you or someone else, you may be able to buy replacement parts. You'll need to pay for the parts and delivery.
Rechargeable LED table lamps are covered for 3 months from delivery. If we approve a replacement, we'll provide the complete lamp free of charge; you'll need to pay the delivery cost.
LED bulbs, LED light sources and LED drivers are covered for 6 months from delivery. Approved replacement parts are free of charge; you'll need to pay the delivery cost.
Other parts of LED light fittings are covered for 2 years from delivery. Approved replacement parts are free of charge; you'll need to pay the delivery cost.
Products without an LED light source are covered for 2 years from delivery. Approved replacement parts are free of charge; you'll need to pay the delivery cost.
Yes, many of our fittings work with LED bulbs or have an integrated LED light source, such as a board, strip or module. Check the product page for the correct bulb type and maximum wattage, and always follow the specification for your product.
Many of our fittings can be used with a compatible dimmer switch and dimmable LED bulb. Check the product page to see whether your chosen fitting is dimmable. If you're unsure about your wiring, please contact us before ordering.
We can also create bespoke configurations for smart-lighting systems such as KNX, Philips smart systems and DALI. This service is chargeable, so please email support@ateasehomelife.co.uk before ordering and we'll confirm compatibility.
Most fittings don't include bulbs unless the product page clearly says they do. You'll find the recommended bulb type and specification on the product page.
Lamp holders and other internal parts may be updated between production batches. Before buying a bulb, check the specification supplied with your product and the information on the product page. If anything is unclear or doesn't match, please contact us before installation.
Unless the product page says otherwise, our fittings are available in standard voltage versions for different countries and regions.
We'll normally configure your product for the electrical standard used at the delivery address, so you usually won't need to add a separate voltage note. Please check the product specification and use a suitably qualified electrician for installation.
If your property uses a smart switch, smart dimmer, home-automation system or another specialist control, tell us before ordering. Some systems need a particular voltage, driver, dimming method or electrical configuration.
Unless we've agreed a special requirement before you order, we'll make and dispatch the product to the standard specification for the delivery country or region. Contact us before ordering if it will be installed elsewhere or used with a specialist system.
Yes. Please contact us before buying and send your order number or purchase details. We'll help identify the correct model and specification.
If the product wasn't bought from us, we can't guarantee that a part will fit, as models, sizes and specifications can vary between sellers. Please contact us before buying.
You can refer to the guide below.
Most fittings include printed instructions in English and use standard installation methods. For safety, electrical work should always be carried out by a suitably qualified electrician and follow local requirements.
If the instructions are missing, contact us and we'll provide, free of charge:
Digital installation instructions for the product
An installation video, where available
If standard instructions aren't available, send us clear photos of all the parts you received. We'll provide extra product guidance for your installer to review.
We can also help if your installer has a product-specific technical question.
Products can be updated between production batches. If the instructions don't match the product or parts you received, stop the installation and contact us for the latest guidance.
We aim to reply to installation questions within 1-2 working days.
There's no single right size. The best choice depends on the floor area, ceiling height, furniture, interior style and the look you want to create.
Before ordering, check the dimensions on the product page and compare them carefully with your installation space.
For a better idea of scale, contact us before ordering and send photos, measurements or drawings of the room. Where available, we can suggest a size or prepare a visual mock-up using the information you provide.
Our recommendations and visual mock-ups are a guide only. The final look will depend on the room, layout and installation.
Many pendant lights and chandeliers have an adjustable cable or chain, often up to 1.5 metres, which can be shortened during installation. Check the product page for the exact set-up and maximum length.
Depending on the product, the adjustable parts may include cable, chain, downrods, suspension wire or cord. These parts and their standard lengths vary, so please check the individual product page.
Bespoke lengths are available for most products. Add the length you need when ordering or contact us first and we'll confirm what's possible.
Please note:
Standard lengths vary between products, and some include only a short downrod or cable. Always check the dimensions and specification on the product page.
Product photos show the design and how it may look when installed. Camera angle, room setting, lens and perspective can change how large it appears, so use the measurements on the product page as your final guide.
If you ask us to adjust the length before dispatch, we'll do our best to customise it. Some changes, such as extending a cable within a certain range, may not need an extra parts charge. We'll confirm any cost before going ahead.
After dispatch, we can usually still supply replacement or longer cables, downrods, chains or suspension wires. You'll need to pay delivery, and there may be an extra charge if the part has to be made to order.
If you're unsure how much suspension length you need, contact us before ordering. We'll explain the options for your chosen product.
We can help with a wide range of bespoke requests, including:
Appearance: changes to the colour, finish, material, size and selected design details
Installation parts: changes to the length or specification of cables, downrods, chains, cords, suspension wires and ceiling roses
Lighting options: warm white, neutral white or cool white, plus dimmable or non-dimmable configurations
Smart controls: configurations for smart switches, home-automation systems and other specialist controls, agreed with us before ordering
Bespoke product development: if you can't find the style you need on our website, send us a drawing, reference image or product photo. We'll check whether it can be made and suggest a bespoke option where possible.
Please note:
Most bespoke details need to be agreed before or when you place the order so we can make the product to the correct specification.
Production time depends on the complexity of the project. Once we've agreed the specification, we'll give you an estimated lead time.
Some made-to-order products can't be returned or exchanged. We'll confirm the terms before you order.
Please contact us to discuss your requirements. We'll explain the options and support you throughout the bespoke-order process.
Yes. We work with interior designers, architects, hotels, property developers, retailers and other commercial customers.
Our trade services include:
Commercial and project procurement
Lighting packages for hotels, restaurants, offices and other projects
Bespoke products and dedicated production
Developing or manufacturing specified designs for your project
Long-term partnerships and volume-order solutions
Contact our trade team to tell us about your project. We'll recommend suitable products and explain the bespoke and commercial support available.
Most of our fittings work with LED light sources. Check the product page for the correct bulb specification. The amount of energy used will mainly depend on the bulb type, wattage and how long the light is switched on.
