This Privacy Policy describes how ateasehomelife.co.uk (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Personal Information We Collect

We collect personal information only where it is needed to provide our services, process orders or meet our legal obligations. Payment information, including credit card details, is collected using SSL-protected technology. We do not sell users’ contact information, and we do not use personal information or images for advertising without consent.

When you visit the Site, we automatically collect certain information about your device. This may include information about your web browser, IP address, time zone and some of the cookies installed on your device. As you browse the Site, we also collect information about the pages and products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this as “Device Information”.

How We Collect Device Information

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
• Log files: Files that track actions occurring on the Site and collect data such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
• Web beacons, tags and pixels: Electronic files used to record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we may collect your name, billing address, delivery address, payment information, email address and telephone number. We refer to this as “Order Information”.

In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to:

• process payments, arrange delivery and provide invoices or order confirmations;
• communicate with you;
• screen orders for potential risk or fraud; and
• provide information or advertising relating to our products or services where this is consistent with the preferences you have shared with us.

We use Device Information to help screen for potential risk and fraud, particularly through IP address information. We also use it to improve and optimise the Site, generate analytics about how visitors browse and interact with the Site, and assess the effectiveness of our marketing and advertising campaigns.

Do Not Track

We do not alter the Site’s data collection and use practices when we receive a Do Not Track signal from your browser.

Your Rights

If you are a UK resident, you may have the right to access the personal information we hold about you and to ask for it to be corrected, updated or deleted. To exercise these rights, please contact us using the details below.

If you are a UK resident, we may process your information to fulfil a contract with you, such as when you place an order through the Site, or to pursue the legitimate business interests described above.

Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete it, subject to any legal or operational retention requirements that apply.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

Processing Personal Data

At Ease Home Life processes personal data accurately and securely. The Site uses an SSL certificate to help provide a secure shopping environment. Personal data is processed in accordance with the data protection requirements that apply to our operations.

We limit the collection and use of data to what is reasonably necessary to provide our services, respond to enquiries, administer promotions and prepare or fulfil agreements.

To process and deliver an order, we may require your name, address, email address, telephone number and payment details. For a business order, this may also include a company name, business registration or tax number, and account credentials where applicable.

We may also process information you send to us by email, contact form, social media or chat, as well as information submitted when you post a review or enter a competition.

Cookies

Cookies are small text files placed on your device when you visit a website. At Ease Home Life uses cookies to support the functionality of the Site and remember settings and preferences for future visits.

Analytics Cookies

Our Site may use Google Analytics to help us understand how visitors use the Site. Google may disclose this information to third parties where required by law or where third parties process information on Google’s behalf. Information collected through analytics services may be transferred to and stored on servers outside your country of residence. Please refer to Google’s privacy information for further details about its processing practices.

Functional Cookies

Functional cookies are used to provide services you request. For example, they may help keep you signed in and remember information entered into forms.

Session Cookies

Session cookies are stored for a limited period and are normally removed when you close your browser. They help us understand how the Site is used during a particular visit and support the operation of the Site.

Persistent Cookies

Persistent cookies remain on your device for a longer period. They can recognise your device when you return, remember your preferences and make future visits more convenient. You can delete cookies through your browser settings at any time.

Contact Us

For more information about our privacy practices, to exercise your rights, or to make a complaint, please contact us by email.

At Ease Home Life
Email: support@ateasehomelife.co.uk

Customer Service is available from 9.00 am to 6.00 pm. Replies may take a little longer at weekends and on public holidays. Thank you for your patience. After emailing us, please check your inbox and junk or spam folder.